FAQ

Q. How to place order?

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.


Q. What are the payment methods available?
Online bank transfer and E-wallet (via iPay88).

Note: Your purchased products will not be delivered until we have this confirmation.

 

Q. How to become a member?
Click
here to register. It is totally free to join our membership.
 

Q. What are the member benefits?

  • Place accumulated orders of RM500 and you will become our VIP, a 5% discount will be given to you every time you shop with us.
  • Annual birthday voucher
  • More to come...


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I change/cancel an existing order that have been made?
Yes,  only if payment hasn't been made yet.


Q. Can I change the delivery information for my orders?
You may contact us to amend the delivery information for you. However, customers are advised to recheck and confirm the delivery information before making payment. We are not liable for any loss or misdelivery of the goods due to incorrect information provided by customers. 

 
Q. What is the product's transaction currency?
All products transaction currency will be done in Malaysian Ringgit.


Q. How long does the delivery usually takes?
Delivery usually will takes about 1 to 3 working days. You may check the shipment status in the order information after the tracking number appears.

 

Q. When is your shipping day?
We ship on Mondays, Wednesdays and Fridays. Orders placed on a shipping day will be shipped on the next shipping day. No shipment will be arranged on public holidays.

 

Q. How much is the shipping fee?
East Malaysia: RM16 per order, free shipping for orders above RM100 

West Maysia: RM10 per order, free shipping for orders above RM80
Singapore: RM55 per order


Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. You may send us your enquiry via WhatsApp (green bubble at the bottom left corner) or the "Contact Us" page so that we can provide further assistance to you.